Non-verbal Communication
There are numerous ideas, thoughts and feelings that are
communicated without words. Only one third of a message is sent in
a person-to-person exchange in words alone. People have the
ability to read non-verbal cues. These cues are learnt from the
environment and through culture and can therefore be
misinterpreted.
The following are examples of non-verbal communication;
- yawn
- tears
- frown
- crossing arms
- averting eyes
Non-verbal communication is divided into six types. They
are:
- body language
- physical characteristics and appearance
- voice
- space
- environment
- time
Silence can be a type of non-verbal communication.