15
MYTHS ABOUT MODERN COMMUNICATION |
"There's too much useless trash on TV"; "The information
superhighway is creating a democratic global village";
"People need to communicate more to solve their
relationship problems." These are among the most
commonly heard claims in our society about mass media
and face to face communication. People have strong
feelings about these issues, and rightly so. In American
society, media and face to face communication play an
increasingly critical role in our personal, social and
professional lives. |
The
communication programs offered by the Department of
Communication at Western attempt to equip students with
the ability to examine and apply issues such as these in
a thoughtful as well as practical way. The philosophy of
the faculty in the Department, based on our own research
over the years, is that all of us must not only have the
skills to participate in the new "Information Age", but
also a better understanding of the history, purposes,
effects and complex nature of communications
technologies (e.g. television, computers, hypermedia,
etc.) and communication in personal and professional
relationships. |
In our
courses, we encourage our students to challenge the most
popular beliefs, including their own (and their
professors') about these issues. Research in
communication and media often challenge accepted
notions, conventional wisdom, and sometimes even common
sense. To give you some idea of the kinds of things we
study and where our research leads, we present 15 of the
most currently popular "myths" about media and face to
face communication, and what research is telling us
about these ideas |
MYTH 1
Television is the most powerful, influential medium ever
invented. |
REALITY
TV is
indeed a powerful and even world changing medium, but it
is no more powerful than the invention of speech,
writing, the alphabet and the printing press. Somewhere
around 1500 BC, for example, one innovation of a Middle
Eastern syallabary became the phonetic alphabet we know
today. Before that, scribal writing systems like
hieroglyphics insured that very few people would read
and write. With the invention of phonetic writing,
masses of people would gain control over information,
and later demand access to information as a basic human
right. |
MYTH 2
We are better informed today than ever before.
|
REALITY
The
average American in 1850 knew more about politics,
economics, geography, history and foreign languages and
cultures than the average American today. Of course, the
range and type of information changes with each new
medium. In the mid 19th century, Americans would know a
great deal about their own representatives in Congress
but almost nothing about what went on in Europe. Today,
people may not know who their representatives are, but
know many details about a sensational murder trial in
another State. |
MYTH 3
Televised coverage of trials increases the public's
understanding of the legal system. |
REALITY
The
more people see of trials on television, the less
they understand--and respect--the legal system. The
possible exception may be viewers of "Court TV" who get
an unfiltered look at trials, which may enhance their
understanding of the legal system. Otherwise, exposure
to trials on television seems to confuse people rather
than enlighten them. |
MYTH 4
Entertainment shows on TV are "junk" with no redeeming
educational value; there should be more "educational
television." |
REALITY
Entertainment shows are the most educational on
television. For better or worse, Americans may learn
more about social, cultural and political life from
entertainment shows than from "educational" or public
television--and perhaps even from school. Research
suggests that while television coverage of trials teach
little or nothing about our legal system, dramas about
lawyers teach quite a bit about how the legal system
works. If you know what "stat" means in medical jargon,
chances are better that you learned this from an
entertainment program on television rather than all
other sources combined. |
MYTH 5
The media have a liberal/conservative bias (depending on
your point of view.) |
REALITY
Studies searching for political bias in television news
have been unsuccessful in finding any consistent bias
except for the bias toward the status quo. (Most of the
people interviewed on all news programs are government
spokespeople and journalists.) Other studies, in what is
called the "critical school," suggest that the political
biases of the media are less important than their
sociological and cultural biases, and far less important
than the fact that fewer and fewer individuals,
regardless of their viewpoints, are controlling more and
more media outlets. |
MYTH 6
Communications technologies are neutral tools that we
can choose to use in any way we want. |
REALITY
Communications technologies have built in biases that
determine how we communicate, think and learn, and how
they can and even must be used. They also fundamentally
change any social or professional setting into which
they are introduced. You might think that the typewriter
is just a tool for writing, for example. But historical
research shows how the introduction of typewriters into
business settings created a need for a new office skill,
never before heard of, which in turn led to the new
office job, that of typist, which in turn led to massive
job opportunities for less educated people and a
complete reorganization of the business office. Remember
that the next time somebody says "computers are just
tools." |
MYTH 7
Every child must have access to and learn to use
computers to guarantee, or at least greatly facilitate
their success in school and in the new high tech
American culture. |
REALITY
Although it may now be necessary to have basic computer
skills, these skills in and of themselves guarantee
children nothing. In fact, they may even cause problems.
Four hundred years after the invention of the printing
press, we discovered dyslexia. Before that, dyslexic
people were simply considered not intelligent enough to
read. Every new communication technology favors certain
cognitive skills and ways of learning and disfavors
others. The tricky thing is, we have never known in
advance who will benefit and who will lose out. When the
first writing system was invented, about 3500 BC, it
favored people with artistic graphic skill and the
capacity to remember more than 5,000 symbols. If you
couldn't draw and couldn't remember pictures well, you
were doomed to illiteracy. This would not surprise
people though, because most people couldn't do it. This
changed when alphabetic writing and the printing press
created the idea of social, or mass literacy. Then if
you couldn't do it, you came to be considered an
inadequate person. |
MYTH 8
Using on line search technologies is like looking things
up in a Library, only faster. |
REALITY
The
World Wide Web and hypermedia encyclopedias are
redefining what we mean by "information" and
"connection." This is like saying, "The car is like the
horse only faster." As we now know, that early view was
far from the truth. Speed itself may be the least
significant part of the process. Research into hypertext
is only just beginning and already suggesting that what
people think of as useful information is changing. A
case study revealed that many "wireheads" (the term some
computer enthusiasts use for themselves) no longer have
any interest in seeing a "book" in its conventional form
(except perhaps as a wall decoration) but only will
consider them if they come in CD format. They refer to
them as "searchable texts" and consider paper pages as
useful a communications technology as we consider a town
crier. |
MYTH 9
Internet, America On Line and similar services are
creating more democratic interaction and relationships
that overcome gender, racial and other biases by
eliminating visual information about a person.
|
REALITY
So
far, research reveals that the same biased patterns of
communication take place via computers as in face to
face settings. In fact, it appears that computer
mediated communication encourages more violations
of rules of civility that are usually observed during
face to face communication. The occurrences of insults
which are taken seriously are between one and five
hundred times more likely on a computer bulletin board
than in face to face conversation. As for democracy,
historical research shows us that we often confuse what
a communication technology could do with what it
is likely to do. That a new technology will realize the
dream of participatory democracy and improve education
has been said about the internet lately, but this has
also been said in its day about: the phonograph, the
telegraph, the telephone, radio, television, cable
television, and CB radio. |
MYTH 10
People can solve romantic, family, gender, racial,
ethnic and other conflicts by communicating more, and
understanding different communication "styles."
|
REALITY
More
of unhealthy communication only makes matters
worse, so it's true that how we communicate is
more significant than how much. However, differences in
"style" are only symptoms of conflicts caused by
personal, social, cultural and political values. Of
course, this myth completely misses the point that some
human problems are simply not communication problems and
no amount of communication will solve them. As a common
example, think about a position you hold very strongly,
for example on abortion, the death penalty, religion, or
healthcare and imagine how your disagreement with the
opposite position could be reconciled with more
communication. "I've heard the arguments many times and
I'm kind of sick of it," you say? Exactly. As another
example, consider that for all the popular literature
about the differences between the communication styles
of men and women, not much has changed or improved as a
result. |
MYTH 11
Communication across diverse and international
boundaries is increasing and improving relations.
|
REALITY
As
America becomes more diverse and more internationally
connected (by technology and travel), you are less and
less likely to communicate with anyone outside your own
subculture. If you are an average, white, middle income
person, it is very likely that 100 percent of your
communication over a month is with people very much like
yourself, at work, home, or shopping. If you are a
member of a minority group, you chances of communicate
with someone different than you improve. If you've heard
that American culture has moved from a "melting pot" to
multiculturalism, communication research certainly
supports it. What often is not mentioned, however, is
that more and more Americans separate themselves by
racial, ethnic, and economic criteria and see very
little of any culture but their own. |
MYTH 12
Our most common and important means of communicating
with each other is verbal language. |
REALITY
Much
of our most important communication occurs in non verbal
languages, including gestures, tone, facial expressions,
conceptions and rules of time and space (e.g. "waiting
for the doctor" and "the executive washroom"), etc. .
More often than not, the most significant communication
"rules" are unspoken. That may explain why we feel so
betrayed when those rules are "broken." Remember how you
felt the last time someone cut in front of you in a
line? This doesn't just violate a social convention, but
part of our language of space and how to order it.
Studies from communication and anthropology show that
when people from different cultures are make each other
uncomfortable, it is not the language barrier which is
the problem, but rather the "languages" of time, space,
order, and other non-verbal communication messages.
|
MYTH 13
Communication is a "thing"--a message that one person
"sends" and another "receives" intact, barring any
external noise or physical barrier. (This is a
particularly popular classroom communication myth.)
|
REALITY
Communication is a shared process of creating and
manipulating meanings, influenced by factors such as
setting, relationships, purposes, individual knowledge
and values and so on. The "meaning" one person intends
is often not the one the other understands, nor is that
always the goal. Studies in what is called the
"transactional" view of communication produced new ways
of teaching and understanding learning, among other
things. The "transmittal" model of communication being a
thing inspired teachers to say things like "I don't know
why you didn't learn this; I taught it to you three
times!." The transactional model led teachers to believe
that if the student didn't learn it, the teacher didn't
teach it. Similarly, when a politician says, "We're
sending a message to the American public..." students of
communication are likely to ask "what messages are
people receiving, if any?" |
MYTH 14
People in an organization determine the quality of
communication in it. |
REALITY
The
structure of an organization, including its purposes,
relationships and their rules, have more to do with how
people communicate (or don't) than the people themselves.
|
MYTH 15
Political communication has become a science of focus
and test groups and sophisticated polls, so that
campaign managers and "spin doctors" can now effectively
control people's minds (and choices). |
REALITY
In any
election, someone loses. This has always been true. And,
there is evidence that political campaigns are no more
nasty or manipulative now than from the time Americans
first held one. Today's "spin doctors" have little on
the political cartoonists of 18th century America--however,
they can reach more people at a faster rate. All that
seems to be observable is that despite complaints about
them. negative campaign tactics still work well, but
always better for one candidate than the other. |
©
Bill Petkanas 2005 |
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